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We understand that our customers and service users may have different needs that arise for a variety of reasons. Our aim is to ensure that our service meets the different needs of all our customers and service users, irrespective of age, gender, physical and mental ability, or ethnic background.

To do this, we’ll listen to our customers, service users and service providers and involve them in making decisions and shaping the service that we provide.

We want to make sure all our customers and service users are able to access our information and services. We can also provide information in:

  • larger print
  • interpretation / telephone interpretation
  • written translation
  • typetalk
  • signed interpretation
  • browse aloud

If you need a translation or interpretation and we can’t provide this immediately, we will arrange it as quickly as possible. For more information please contact us.