Paying your rent
It is important that you pay your rent on time. Your rent is always due in advance, even if you are receiving Housing Benefit/Universal Credit. If you don’t pay your rent, you risk losing your home.
Navigating the Universal credit system can be confusing and overwhelming to help we created a starter guide.
BHA: Starter guide to Universal credit
If you are applying for Universal Credit for the first time, you can use the Universal Credit Helper so you get the financial support you are entitled to.
Important update on online rent payments
After 26 June 2023, Microsoft will no longer support the Internet Explorer browser, so if you use this browser to access our payment page, you won’t be able to complete your payment.
Here are the web browsers that we recommend:
Mobile: iOS Safari 9 or above, Android Chrome 38 or above, Samsung Browser 7.1 or above.
Laptop/PC: Google Chrome 38 or above, Apple Safari 10.1 or above, Mozilla Firefox 29 or above, Microsoft Edge 15 or above, Opera 25 or above
If you’re not sure which web browser you’re using, you can check by opening the browser and looking at the menu bar. The name of the browser should be listed there.
If you have any questions, please don’t hesitate to contact us.
Ways to pay your rent
1. Bank Transfer / Standing Order
You can set up a standing order to pay the rent or arrange a payment using online banking, if your bank account includes this option. You’ll need to contact our office to get a standing order form or our bank details to do this.
Standing orders need to be amended every year, usually around the start of April, following a rent review and we will contact you in good time beforehand to do this.
2. Online payment by credit or debit card
You can make payments here using your credit or debit card. Visa, Mastercard, American Express and Discover cards are accepted through this payment webpage.
3. At the office by credit or debit card
Our office is not currently open to visitors and therefore we cannot accept card payments in person at this time. Please contact us if this will cause issues with you paying your rent.
4. Housing Benefit/Universal Credit
If you need to make a claim for housing benefit or universal credit, please do so by contacting Islington Council and submitting a claim. If you would like help or support with this, please contact your Housing Manager, Felicity Singh, to discuss this with.
5. Cheque by post or at the office
Our office is not currently open to visitors and therefore we cannot accept cheque payments in person at this time. Please contact us if this will cause issues with you paying your rent.
Need a rent statement?
You can request a rent statement from us at any time and we will do our best to have this with you as soon as possible.
Contact us to request a rent statement.
Having trouble with paying your rent?
If you have difficulty paying your rent, don’t wait – contact us immediately. We’ll be able to offer you help and support.
Find out more about rent arrears and getting advice on debt and welfare here.