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Report a repair

To report a repair, or get help and advice, please call us on:

020 7704 2324

Office hours: Monday – Friday 9.30am-5.30pm (closed between 1:00pm – 2:00pm for lunch).

Outside office hours you can report emergencies to our out-of-hours service:

Monday – Thursday (5pm – 9am):                        0300 131 7300

Weekends (5pm Friday – 9am Monday):              0300 131 7300

Before you report your repair

1) Make sure you’re available for your appointment

Appointments are offered in either morning (between 8.30am and 12pm) or afternoon (between 1pm and 4pm) timeslots.

2) Repair responsibilities

Residents have some responsibility to carry out their own repairs. To find out more about who is responsible for your repair, please click here.

3) Repair timescales

When you report a repair to us, we’ll offer you an appointment within an appropriate timeslot. The timescale for carrying out your repair will depend on the type of repair you need. Click here to find out more about BHA’s timescales for carrying out repairs.