New service standards published

Our first published service standards set out the quality of service you can expect from us, as standard. Everyone on the BHA team has helped scrutinise a range of services, from first contact with you to through to the final outcome.

We will always aim to be fair, courteous, prompt and flexible. We will also be realistic, consistent and be guided by commonsense. To download a copy of each standard or get the collection as a digital booklet, click here.