Paying your rent
It is important that you pay your rent on time. Your rent is always due in advance, even if you are getting housing benefit or universal credit. If you don’t pay your rent, you risk losing your home.
Navigating the universal credit system can be confusing and overwhelming to help we created a starter guide.
BHA: Starter guide to universal credit
If you are applying for universal credit for the first time, you can use the universal credit helper so you get the financial support you are entitled to.
Which browser to use for online rent payments
Here are the web browsers we recommend:
Mobile: iOS Safari 9 or above, Android Chrome 38 or above, Samsung Browser 7.1 or above.
Laptop/PC: Google Chrome 38 or above, Apple Safari 10.1 or above, Mozilla Firefox 29 or above, Microsoft Edge 15 or above, Opera 25 or above
If you’re not sure which web browser you’re using, you can check by opening the browser and looking at the menu bar. The name of the browser should be listed there.
If you have any questions, please don’t hesitate to contact us.
Ways to pay your rent
1. Bank transfer / standing order
You can set up a standing order to pay the rent or arrange a payment using online banking, if your bank account includes this option. You’ll need to contact our office to get a standing order form or our bank details to do this.
Standing orders need to be amended every year, usually around the start of April, following a rent review and we will contact you in good time beforehand to do this.
2. Online payment by debit card
You can make payments here using your debit card.
3. Housing benefit/universal credit
If you need to make a claim for housing benefit or universal credit, please do so by contacting Islington Council and submitting a claim. If you would like help or support with this, please contact housing officer Nicky Anderson.
Need a rent statement?
You can ask us to send you a rent statement at any time. We will do our best to get it to you as soon as possible.
Contact us to ask for a rent statement.
Having trouble with paying your rent?
If you have difficulty paying your rent, don’t wait – contact us immediately. We’ll be able to offer you help and support.
Find out more about rent arrears and getting advice on debt and welfare here.