Our tenant satisfaction measures

Our target for next year is to have all our tenants give us the 89% overall satisfaction rating given by tenants of our older people’s housing service.

What we report here is a measure of how our tenants rated us when Acuity surveyed them in late October 2023. It was a good measure of where we stood and a spur to do better. We are making good progress.

To download a copy of our 2023 tenant satisfaction measures please click here

Read more about our new service standards here