Compliments and complaints

If you have had a great service from us or you are not satisfied with our service, please let us know.

To make a complaint or send us a compliment you can use the form below. Or you could tell any of our staff in person, by phone or by email or letter.

You can make a complaint to us about any of our services, staff or someone working for us. And you can expect us to handle your complaint fairly, openly and promptly.

Click on our new complaints and compliments leaflet for our simple guide to making a complaint.

Making a complaint will not affect your tenancy and you will not be penalised for it. What your complaint will do is give us a chance to put things right if we have slipped up.

You can file a complaint directly with us or seek guidance from the Housing Ombudsman if you prefer.

Complaints policy [Updated June 2024]

Housing Ombudsman
Every year, we have to fill out a self-assessment form based on the Housing Ombudsman’s complaints handling code.

We’ve filled out a self-assessment form to show that we follow the Housing Ombudsman complaint handling code. You can find it below.

Self-Assessment form

Feedback form

Type of feedback * Required
- Compliment
- Complaint
Name * Required
First Last
Address
Street Address Address Line 2 Post-code
Phone * Required
Email * Required
Which part of our service does your complaint/compliment relate to?
- Housing management
- Repairs and maintenance
When did this take place?
DD slash MM slash YYYY
Tell us about your complaint or compliment. Please give as much information as possible * Required
Upload file
Drop files here or

Max. file size: 100 MB, Max. files: 3.
If you have an image to support your feedback we would greatly appreciate it.
Phone
This field is for validation purposes and should be left unchanged.