Barnsbury Housing Association

Compliments and complaints

If you have had a great service from us or you are not satisfied with our service, please let us know.

 

To make a complaint or send us a compliment you can use the form below. Or you could tell any of our staff in person, by phone or by email or letter.

You can make a complaint to us about any of our services, staff or someone working for us. And you can expect us to handle your complaint fairly, openly and promptly.

Click on our new Complaints & compliments leaflet for our simple guide to making a complaint.

Making a complaint will not affect your tenancy and you will not be penalised for it. What your complaint will do is give us a chance to put things right if we have slipped up.

You can file a complaint directly with us or seek guidance from the Housing Ombudsman if you prefer.

Complaints policy [Updated July 2023]

Housing Ombudsman
Every year, we have to fill out a self-assessment form based on the Housing Ombudsman’s complaints handling code.

We’ve filled out a self-assessment form to show that we follow the Housing Ombudsman complaint handling code. You can find it below.

Self-Assessment form

Feedback form

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