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Repair Responsibilities

Our repair responsibilities

As your landlord, we’re responsible for carrying out repairs to keep the structure, outside, and the building in a reasonable state of repair. This includes:

  • drains, gutters, roofs, pathways and outside walls
  • shared entrances, lifts, and lighting
  • basins, sinks, baths, and toilets
  • water heaters and electrical wiring.

Your repair responsibilities

Residents are responsible for keeping your home maintained to a reasonable standard. This includes:

  • internal decorations and finishes
  • unblocking sinks, baths and toilets
  • replacing or repairing toilet seats and covers
  • replacing or repairing plugs and chains to sinks and baths
  • replacing or repairing bath panels


  • any fixture, fitting or appliance you have put in
  • wall plaster or plasterboard walls
  • skirting boards, architraves to doors and windows, unless caused by fair wear and tear
  • doors and drawers of kitchen units, unless caused by fair wear and tear,
  • internal doors and glazing


  • ceramic tiles on the walls or fire surrounds
  • light bulbs, fluorescent tubes and electrical fuses
  • lost or stolen keys, changing locks if you are locked out and getting extra keys cut
  • broken glass (unless you have a police crime reference number).

You’re also responsible for:

  • keeping your home clean and properly decorated
  • any items you, your family or visitors have damaged
  • curtain rails and pelmets
  • plumbing installed for washing machines and dishwashers
  • taking action to prevent pipes from freezing or bursting
  • maintaining your garden, including washing lines and garden sheds

We do run a discretionary repairs scheme if you are over 70 years old or receive certain disability benefits. Contact us for more details.

Right To Repair

The Right To Repair means you may be entitled to compensation if we fail to carry out certain repairs that you have reported to us within a set timescale. These are mostly minor repairs (up to £250 in value) that are classed as urgent and affect you or your household’s health, safety, or security.

Please contact us with details of the qualifying repair

  • we will tell you the date when the repair should be completed by
  • if the repair is not finished on time, you should contact us again and ask us to find a second contractor to complete the repair. We’ll tell you when we have done this, and give you the date when this repair should be finished by
  • if the repair is still not completed on time, you will be entitled to compensation

Please ask us for further details of qualifying repairs and how the compensation is calculated.

Dealing with condensation

Condensation is a common problem, and often leads to damp and mould problems. It is caused when moist warm air meets a cold surface such as glass in a window.

Every home gets condensation at some time, usually when lots of moisture and steam are being produced, such as at bath times, when cooking, or when clothes are being washed or dried. Condensation is usually at its worst in the winter and can result in black mould growing on walls and other surfaces.

You can help to reduce condensation by:

  • Reducing moisture in the air
  • Cover pans when cooking and use extractor fans if you have them
  • Hang washing outside to dry when you can
  • Make sure tumble dryers are vented to the outside
  • If you need to dry clothes indoors use the bathroom, keep the door shut and keep the room well ventilated by opening a window
  • Open the window and keep the door shut to the bathroom after showers or baths
  • Increasing ventilation and always open windows when possible
  • Keeping your home warm, by keeping the heating on at a low level for longer to keep rooms above 15°C.