Repair responsibilities

Our repair responsibilities

As your landlord, we’re responsible for carrying out repairs to keep the structure, outside, and the building in a reasonable state of repair.

Your repair responsibilities

Residents are responsible for keeping your home maintained to a reasonable standard.

If you are unsure if your repair is your responsibility or BHA’s responsibility, please consult our Repairs Responsibility document.

Download Repairs Responsibility Document

We do run a discretionary repairs scheme if you are over 70 years old or receive certain disability benefits. Contact us for more details.

Right To Repair

The Right To Repair means you may be entitled to compensation if we fail to carry out certain repairs that you have reported to us within a set timescale. These are mostly minor repairs (up to £250 in value) that are classed as urgent and affect you or your household’s health, safety, or security.

Please contact us with details of the qualifying repair

• we will tell you the date when the repair should be completed by
• if the repair is not finished on time, you should contact us again and ask us to find a second contractor to complete the repair. We’ll tell you when we have done this, and give you the date when this repair should be finished by
• if the repair is still not completed on time, you will be entitled to compensation

Please ask us for further details of qualifying repairs and how the compensation is calculated.